Privacy policy

Split N Polish – Privacy policy At Split N Polish, we value your time, trust, and privacy. To ensure a smooth experience for both our clients and our team, we have established the following policies regarding appointments, cancellations, late arrivals, and the handling of your personal information. --- 1. Privacy Policy 1.1 Information We Collect We may collect the following information when you book an appointment, contact us, or use our services: Contact information: name, email, phone number Appointment information: service history, booking dates, preferences Payment information: card details stored securely through our payment provider (we do not see your full card number) Consultation details: allergies, sensitivities, and relevant treatment notes Marketing preferences Website/booking data: device information, IP address, cookies (if applicable) --- 1.2 How We Use Your Information Your information is used to: Manage, schedule, and confirm appointments Process payments and apply our cancellation/no-show policy Provide safe and personalised beauty services Send reminders, confirmations, and important updates Improve our services and customer experience Send optional marketing updates (only with your consent) Fulfil legal and insurance obligations --- 1.3 Card Storage & Security When booking online, you may be asked to add a card on file. Card details are encrypted and handled securely by our payment provider. Split N Polish does not have access to your full card number. Cards may be charged in accordance with our cancellation and no-show policies listed below. --- 1.4 Marketing Consent We only send marketing emails or texts if you opt in. You may unsubscribe at any time. --- 1.5 How Your Data Is Shared Your data is never sold or shared for marketing. We only share information when necessary with: Booking or payment providers Insurance providers (if required) Legal authorities when required by law --- 1.6 Data Storage & Protection Your information is stored securely using encrypted, password-protected systems. We retain data only as long as required for business, legal, or insurance purposes. --- 1.7 Your Rights You may request to: Access the information we hold about you Correct inaccurate information Request data deletion (where legally permitted) Withdraw marketing consent Ask how your data is used or stored Contact information is provided at the bottom of this policy 3. Contact Us If you have questions regarding this policy or your data, please contact: Split N Polish 374 Preston old road Blackburn Bb25ll 01254 209007